The username does not include just the user ID. Ensure you are using your MLML username and password.Uninstall GlobalProtect using the instructions above, then download the latest version from this page and reinstall it.If you are having trouble using GlobalProtect or connecting to the MLML network, try these steps: /Macintosh HD/Users//Library/Application Support./Macintosh HD/Library/Application Support.
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Enter your MLML account username and password.If the GlobalProtect window is not visible, click on the GlobalProtect icon in your taskbar or menu bar.You may also need to perform this step more than once on macOS 11 Big Sur and above. You may need to restart your Mac before GlobalProtect will work.
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Click the Allow button next to this message: "System software from developer 'Palo Alto Networks' was blocked from loading.".Click the lock icon in the lower left corner of the window to allow settings changes.Navigate to System Preferences > Security & Privacy.These additional steps are required for macOS 10.13 High Sierra and above:.A GlobalProtect icon in your taskbar on Windows or your menu bar on macOS should also appear.A "Welcome to GlobalProtect" window with a small text box should show up once the installation is complete.